民宿 Bed & Breakfast (B & B)

實用英語字彙/句型表

通用英文

special discounts     優惠

Visa/Master Card/American Express     威士卡/萬事達卡/美國運通卡

refund     退費

order     訂貨

Customers     客戶

coupon      折價卷




restroom/washroom    廁所

parking lot    停車場

pay in full    付全額

shipping cost     運費

send off    寄出




follow the signs     跟著標示走




turn right/left     右/左轉




take credit cards /take cash     收信用卡/收現金



at the back/ in the front/ over there     在後面/前面/那邊



on the right/left    在你的右手邊/左手邊



Tourist Information Center    遊客資訊中心



in the right/left corner      在右/左邊角落



3 for 100      3個100元


$35 for one order      一份35元




Need help/How can I help you?       需要幫忙嗎?




bank account number    銀行帳號



information leaflets    傳單



local tourist attractions   當地觀光景點



closing time     營業結束時間


Not with the discount I gave you   
如果用信用卡付的話就不是這個價錢了



價錢+ per person for a group of 總人數
多少人團體，每人多少錢

專則英文

民宿

en-suite   套房

make a reservation   預約

including breakfast    含早餐

the deposit of $1,000     1千元訂金




check-in / check-out time   入住/退房時間

ID  身分證

Part I: English for General Purposes 通則英文

Situation 1.1

A: Hello/Hi!

   你好!

B: Hello/Hi!

   你好!

A: My name is Tom.  Do you need any help?

   我叫 ________。需要幫忙嗎?

B: No, thanks.

   不用，謝謝。

Situation 1.2

A: Good morning/afternoon/evening!

   早安/午安/晚安

B: Good morning/afternoon/evening!

   早安/午安/晚安

A: My name is Tom.  Let me know if you need help.

  我叫________。如果需要幫忙別客氣。

B: I'm only looking.  Thank you.

  我隨便看看。謝謝。

Situation 1.3

A: Good morning/afternoon/evening!

     早安/午安/晚安

B: Good morning/afternoon/evening!

     早安/午安/晚安

A: My name is Tom.  I would like to introduce our special discounts today, 10% off/ 2 for 1/ buy 2 get 1 free. 

     我叫________。向您介紹我們今天的優惠，打九折/買一送一/買二送一。

Situation 1.4

A: Hi!

     你好!

B: Hello.

     你好!

A: Will that be all?

     這些就夠了嗎?

B: Yes, please.

     對。

A: $200, please.

     這邊200塊。

B: Thanks.

     謝謝!

A: Thank you. Bye.

     謝謝您！再見！

Situation 1.5

B: Excuse me.  How much is it/are they?

     抱歉。請問這個/些多少錢？

A: It's/they are $100/1,000/10,000.

     這個/些100/1,000/10,000塊。

B: Thank you.

     謝謝。

A1: No problem.

A2: You are welcome.

A3: Not at all.

A4: Any time.

A5: Sure.

不客氣

Situation 1.6

B: Excuse me.  How much is it/are they?

     抱歉。這個/些多少錢？

A: $ 100/1000/10,000, please.

     100/1000/10,000元。

B: Do you take credit cards?

     有收信用卡嗎？

A1: Yes, we do. Visa, Master Card, and American Express.

     有，我們收威士卡、萬事達卡和美國運通卡。

A2: Yes, we do. Visa, Master Card but not American Express.

     有，我們收威士卡、萬事達卡，但不收美國運通卡。

A3: Sorry, we only take cash.   

     抱歉，我們只收現金。

Situation 1.7

B: Excuse me.  Do you have more of these?  I need 10 of them.

     抱歉。這個還有其他的嗎？我需要10個。

A1: Yes, please wait a second.  Here you are.

     有，請稍等。  給你。

A2: I'm sorry.  I'll need to order more for you.  Would you like me to do that?

     抱歉。如果需要就要訂貨。有需要幫您訂嗎？

B: How long will it take?

     需要多久的時間？

A: 2 days.

     兩天。

B1: No, thanks. 

     那不用了，謝謝。

B2: Yes, please. 

     好，拜託。

B3: Can you send them to me?

     你可以寄給我嗎？

A: Your name, phone number, and address please.  I’ll call you when your order is in./I’ll send it to you. 

     請給我您的名字、電話號碼和住址。或到時會再通知您/我再寄給您。

B: My name is Tom, my cell phone number is 0985 588-888, address is #168, Yi-Lu Fa Road Section 8, Tian-Wei. 

     我的名字是 ______，電話是0985 588-888，地址是田尾一路發路8段168號。

A1: You'll have to pay in full now.  I’ll call you when your order is in. Thank you.

     要麻煩您先付清。貨到了我再通知您。謝謝。

A2: You'll have to pay in full now including the shipping cost, please.  I’ll call you when we send off your order.  Thank you.

     麻煩您先將貨品和運費付清。貨寄出後會連絡您。謝謝。

B: Thank you. Bye.

     謝謝。再見。

A: Bye

     掰掰。

Situation 1.8

B: Excuse me.  Where is the rest room/wash room?

     抱歉。請問廁所在哪裡？

A1: It's at the back/ in the front/ over there.  Please follow the signs.

     在後面/前面/那裡。照著指示走。

A2: Please go through the door and follow the signs. 

     過這個門之後照著指示走。

B: Thank you.

     謝謝。

A1: You are welcome.

A2: Any time.        

     不客氣。

Situation 1.9

B: Excuse me.  Where is the Tourist Information Center?

     抱歉。請問遊客中心在哪？

A: The Tourist Information Center…. Oh, yes, please go to the 3rd traffic light and turn right/left, the Tourist Information Center will be on your right/left.

     遊客中心…喔，對，第三個紅綠燈右/左轉，遊客中心就在你的右/左手邊。

B: Thanks.

     謝謝。

A: Any time.

     不客氣。

Situation 1.10

B: Excuse me.  Can I use your restroom, please?

     抱歉。可以借用一下廁所嗎？

A1: Of course.  It's in the back.  Please follow the sign.

     可以。廁所在後面。請照著指示走。

A2: I'm sorry.  We don’t have any here.

     抱歉，我們這裡沒有廁所。

A3: I'm sorry.  Our washroom is only for our customers.

     抱歉，我們的廁所只給來店消費的客人使用。

A4: There is a public one at the Tourist Information Center near the parking lot.

     停車場附近的遊客中心有公廁。

Part II: English for Specific Purposes 專則英文

Situation 2.b.1 (Over the phone)(電話交談)

A: Hello. Nice & Clean Bed & Breakfast.  How can I help you?

       你好。XXX民宿。要訂房嗎?

B: Yes, do you have a en-suite room for 2/4 this weekend?

      對，周末有兩/四人的套房嗎?

A1: Yes, we do.  Would you like to make a reservation?

      有，您要預約嗎?

A2: No, I’m sorry.  All rooms are taken this weekend.  Would you like to come next weekend?

      很抱歉，這個週末房間都滿了。您要不要改下個周末呢?

B1: Yes.  How much is it for one night?

      好。請問一晚多少錢?

B2: No, thanks.

      不用了，謝謝。

B3: Nothing this weekend, huh?  OK, I would like to make a reservation for next weekend then.  How much is it for one night?

      這禮拜都沒有房間了嗎? 好吧，我預約下周末的好了。那一個晚上多少錢？

A: $2,000/4,000 including breakfast for 2/4.

      兩/四個人含早餐是2000/4000。

B: Do you take credit cards?

      有收信用卡嗎?

A: I’m sorry.  We only take cash and if you would like to make a reservation for the room, you will have to send us the deposit of $1,000/2,000 before this Friday at 12 o’clock.  Our check-in time is after 3pm and check-out time is before 10am. 

      很抱歉，我們只收現金，如果您想預約必須在星期五12點之前匯 1,000/2,000。登記入住時間是下午三點之後，退房時間是早上10點前。

B: Will you give us a refund if we cannot make it this/next weekend?

      如果我們這個/下個周末不能來，可以退費嗎?

A1: I’m sorry, we can’t.

      很抱歉，不能退費。

A2: I’m sorry, we can’t but we can reserve the room for your next visit on a different date.

   很抱歉，不能退費，但是可以為您保留房間到下一次入住。

B: OK.  I’ll send the deposit later today.  Can you give me the bank account number, please?

      好。我等一下會去匯款。你可以給我銀行帳號嗎?

A1: You can find all the information at www.n&c.com.tw.

      你可以上www.n&c.com.tw找到。

A2: Please send the deposit to Tom Huan, at 588 123-45-67-89-00. 

      請匯款到XXX，帳號是588 123-45-67-89-00。

B: OK.  See you soon.

      好，再見。

A: See you soon.  

      再見。

Situation 2.b.2

A: Hello. Welcome to Nice & Clean Bed and Breakfast.  My name is Tom.

      你好。歡迎光臨XXX民宿。我是 _______。

B: Hi, my name is Sonia and this is my family.  We made a reservation for an en-suite room for today and tomorrow. 

      你好，我是 _____，這是我的家人。我們預約了今天和明天的一間套房。

A: Yes, can I have your ID please?

      好的，我可以跟你要個證件嗎?

B: Here you are. 

      在這裡。

A: OK, your room is on the 2nd/3rd/4th floor and your room name/number is Lily/8.  Our breakfast is between 6 and 9 am and check-out time is before 10am.  Here are some information leaflets on local tourist attractions.  You are welcome to take some for reference.  Please do let me know if you need any help.

      您的房間在 2/3/4樓，您的房間名字/號碼是百合花/8。早上6點到9點有供應早餐，退房時間是10點前。這裡有一些觀光景點的傳單，需要的話可以索取。有任何需要幫忙的地方請不要客氣。

B: By the way, I’m a vegetarian.  Do you serve vegetarian food at breakfast?

      對了，我吃素。請問早餐有提供素食嗎?

A: Yes, we do.  

   有的。

B: Great, thank you.

   太好了，謝謝。

A: Thank you.  Let me show you your room.

   謝謝。您的房間往這兒走。

B: Thank you.

   謝謝。